Frequently asked questions
A: Yes, we are 100% legitimate. Our reputation is built on trust, and we proudly serve a large base of returning customers.
A: Simply browse our website, add your desired items to the cart, and complete the checkout process using a credit card. For alternative payment methods, please contact our customer service team.
A: An order may be on hold if the payment is incomplete or pending confirmation. Please reach out to customer service for further details.
This can occur if the payment fails or if the order exceeds the allowed hold time. If you’d like to proceed, please contact customer service for assistance.
Orders are typically shipped within 3-5 days of confirmation. Once shipped, delivery usually takes 7-15 business days.
Once your order is shipped, you’ll receive an email with a tracking number. You can monitor your shipment using 17track.
or click here to use our Order Tracker
If your package is lost during shipping, please contact us via WhatsApp, and we will process a replacement.
We accept a variety of payment options, including:
- Credit & Debit Cards (Visa, MasterCard, etc.)
- Zelle, Wise, Cashapp, Venmo
- BTC/USDT (Cryptocurrency)
If you prefer another payment method or need further assistance, please contact customer service.
We offer refunds or exchanges within 7 days of receiving your product. Please ensure that you contact us promptly if you wish to initiate a return.
If you receive an incorrect or damaged item, please send us photos and videos for inspection. After confirmation, we will re-ship the correct product at no extra cost.
Contact customer service to obtain the correct return address. Returns are typically processed through our facilities in China or the United States.
Orders can be modified or canceled before delivery. Please note that a handling fee of 7-10% may apply (as charged by banks or service providers).
Please double-check your shipping details before placing your order. If an incorrect address is provided and the package is lost, we will not be able to offer compensation.
Yes, pre-orders are welcome. Please contact our customer service team to place a pre-order for sold-out items.